Supremacy 1914
We’re aware of a recent login issue affecting some players on iOS devices. Due to an unexpected error in a new account management system, some users were logged out of their accounts. When relaunching the app, instead of returning to your usual account, the system may have logged you into an alternate profile linked to your specific iOS device.
What You Need To Know
Your original account is safe. No data has been lost or compromised.
- We are currently working on an automatic solution to restore access to all affected accounts.
If you have your username and password on hand, you can manually log-in your account by following these steps:
- Reinstall the app.
- Log back into your correct account.
- Use the “Forgot Password” option if needed - please note that this will require you to have an email address connected to the account.
If you're unsure which account is yours, support can assist you. Please use the “Lost my Account” category when making the request.
Please note that response times may be longer than usual due to the high volume of requests. We are working hard at resolving all requests in a timely manner.
We sincerely apologize for the inconvenience and appreciate your patience. Rest assured, all progress will be restored, and no action on your part will be lost.
Thank you for bearing with us.
Your Twin Harbour Team
